Our Policies

Ordering Policy

When placing an order, a 50% NON-REFUNDABLE deposit will secure your space. This ensures your date is reserved and protects my time as well. When you order and then cancel at the last minute, this leads to revenue loss for my business as I have declined potential orders while holding your spot.

Because life happens, sometimes an order needs to be cancelled, and that’s okay!! If you need to cancel your order, your deposit will roll over to ONE other available date in the future.

If you’re ordering for pick up on a Saturday or Sunday, please make arrangements to be ready for pick up BY noon.

Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our cake decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

If you need your cake to be delivered, there will be a delivery fee of $10 incurred ($20 for east end services). Delivery is subject to availability.

If you choose to pick up your cake and transport it yourself, we are not liable or responsible for the cake once it has left the bakery. You should prepare your vehicle so it is clean and free of items that could roll or slide into the cake. We do everything in our power to provide a well-structured cake, but please note that cakes are very fragile and break easily, drive carefully and slowly. Once the cake leaves our shop, we are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.

Placing an order with Cultured Delights indicates that you have read, agree, and accept this policy.

Order Pick Up Policy

If you’re ordering for pick up on a Saturday or Sunday, please make arrangements to be ready for pick up BEFORE noon.

Upon arrival at the event venue, be sure to set up the cake in a cool display area away from sunlight (and away from anywhere sunlight might move to) without delay Ideally, cakes should be stored in a refrigerator until the time of your event.

Please remove tall cake toppers and remove the cake from the box PRIOR to storing in the refrigerator. We recommend removing from the refrigerator 30 minutes prior to your event and allowed to come to room temperature before serving.

Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our cake decorator. We make no claims for exact duplication of the work done by other cake decorators.

If upon picking up your cake, you are not 100% satisfied with the look of your cake, you are NOT obligated to take the cake. If you choose not to take the cake, you will be issued a full refund via original purchase method. Upon pick-up of your cake, adjustments to the cake decoration can be made at no additional charge.

Under no circumstances should a cake be transported on a vehicle seat. (It is also highly discouraged to transport your cake on someone’s knee/lap) Please prepare the vehicle in advance of picking up the cake by clearing out any loose objects and vacuuming/shaking out any debris. The safest place to transport is the passenger floorboard.

On warm days, it is imperative that your vehicle have a working cooling unit (air conditioning). Please run it before your pickup until your car’s interior is cool.

Driver must take extreme caution, keeping the vehicle level at all times, especially when turning corners, and must avoid any sudden acceleration, cornering or aggressive braking. Also, take into consideration your event location. We are not responsible for damages caused by rough, unusual, or un-traversable terrain used for destination events.

Placing an order with Cultured Delights indicates that you have read, agree, and accept this policy.

Ordering Policy